Decision details

Report of the Advisory Group on implementation of the Service Improvement Plan

Decision Maker: Lancashire Local Pension Board

Decision status: Recommendations Approved

Is Key decision?: No


A report from the Advisory Group established by the board at the meeting on the 29th January 2019


A report was presented on the outcome of the Advisory Group (established by the Board at the previous meeting) which had met the Deputy Director of Member Operations from the Local Pensions Partnership on the 6th March 2019 to discuss the implementation of the Service Improvement Plan.


In considering the report, the Board noted the constructive discussion which had taken place at the Advisory Group and the ongoing work being undertaken to improve and stabilise the pension administration service. However, the Board continues to be concerned about the content and accuracy of the data which it is shown, and its resulting inability to assure itself that the pension administration is continuing to provide value for money since it was transferred to LPP. The Board understands that LPP needs more time to complete the stabilisation of its operations but believes that there should, at an agreed point in the future, be an independent assessment of the control environment and overall value for money of this service. It was agreed that the Chair would discuss the Board's concern informally with the Chair of the Pension Fund Committee.




1.  That the comments of the Advisory Group, as set out in the report presented, be noted and taken into account by the Deputy Director of Member Operations at the Local Pensions Partnership when implementing the Service Improvement Plan.


2.  That the Board recognised there was still work to be done and continue to seek assurances regarding the quality of service provided by the pension administration service and, if appropriate, consider recommending in 6 to 12 months that an internal audit be undertaken to provide further assurance on the pension administration service.


Report author: Mike Neville

Date of decision: 30/04/2019

Decided at meeting: 30/04/2019 - Lancashire Local Pension Board

Accompanying Documents: