Decision details

A report was presented on the Annual Administration Report which had been produced in accordance with the arrangements for the provision of pension administration services to the Lancashire County Pension Fund and described performance against standards and targets over the year to the 31st March 2019.

The Committee discussed employer engagement, call waiting times for the dedicated contact centre and uptake of the My Pension Online facility and Jo Darbyshire, the Director of Administration at the Local Pensions Partnership gave an update on the administration service.

Resolved: That the report is noted and that future reports include more detail in relation to engagement activity with employers, a breakdown of the call category 'general enquiries' and activity to encourage members of the Fund to make greater use of the My Pension Online facility.