Decision details

(Exempt information as defined in Paragraph 3 of Part 1 of Schedule 12 A of the Local Government Act 1972. It was considered that in all the circumstances of the case the public interests in maintaining the exemption outweighed the public interest in disclosing the information).

Jo Darbyshire, the Director of Administration from the Local Pensions Partnership presented her performance update report and informed the Board that the pension administration service continued to improve and meet the agreed service levels.

The Board discussed action taken in relation to staffing levels, data breaches and the recovery of under/overpayments and noted that whilst the transformation process had not yet achieved all of the intended aims the experience gained to date would be taken into account when considering implementing new systems/processes in the future in order to achieve further  efficiencies.

Resolved: That the report be noted and the Director of Administration and her colleagues at the Local Pensions Partnership congratulated on the progress to date in relation to improving the standard of the pension administration service.