Decision details

Welfare Rights Service - Consultation Outcome

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes


At the Cabinet meeting on 3 December 2018, as part of the Money Matters 2018/19 Position - Quarter 2 report, Cabinet agreed to undertake public consultation on a number of Service Challenge savings. This included a proposal to reduce the budget of the Welfare Rights Service to achieve a saving of £340,000, together with an associated proposal for the Customer Access Service to reduce their staffing budget to achieve a saving of £40,000, giving a total saving of £380,000 per annum.


This report outlines the results from public consultation (Appendix 'A' refers), in the context of wider policy developments and equality analysis, ensuring that Cabinet is provided with appropriate information when considering the proposal as outlined above, together with a revised proposal of delivering a reduced capacity Welfare Rights service and managing access, to achieve an estimated saving of £101,250 per annum, which forms the basis of the recommendation to Cabinet.


This is deemed to be a Key Decision and the provisions of Standing Order C19 have been complied with.



The Cabinet approved the recommendation(s) as set out in the report and recorded its thanks to the officers in producing the Equality Analysis report.

Date of decision: 08/08/2019

Effective from: 14/08/2019