Agenda and minutes

Corporate Complaints Committee - Monday, 23rd January, 2017 10.00 am

Members of the public are welcome to attend our meetings to watch them in person at any of the venues across the County. Publicly accessible meetings held in County Hall will be webcast, which means they are available to be watched live or recorded on our website. Please see our webcasting notice here. The Committee may, in certain circumstances, resolve to hold part of the meeting in private. If this is the case, you will be required to leave the meeting.

Venue: Committee Room 'D' - The Henry Bolingbroke Room, County Hall, Preston. View directions

Contact: Sam Parker  Tel: 01772 538221, Email:  sam.parker@lancashire.gov.uk

Items
No. Item

1.

Apologies

Minutes:

Apologies for absence were presented on behalf of County Councillor Munsif Dad and County Councillor Steven Holgate replaced County Councillor Mohammed Iqbal at this meeting.

 

County Councillor Terry Brown chaired the meeting in the absence of County Councillor Mohammed Iqbal.

 

2.

Constitution: Chair and Deputy Chair; Membership; Terms of Reference pdf icon PDF 82 KB

Additional documents:

Minutes:

Members were advised that there were two updates to the report circulated with the agenda:

·  County Councillor Dorothy Lord was confirmed as the Liberal Democrat representative on the Committee.

·  County Councillor David Smith has been permanently replaced by County Councillor Michael Green.

 

Resolved: That the report and subsequent updates be noted.

3.

Disclosure of Pecuniary and Non-Pecuniary Interests

Members are asked to consider any Pecuniary and Non-Pecuniary Interests they may have to disclose to the meeting in relation to matters under consideration on the Agenda.

Minutes:

None.

4.

Minutes of the Meeting held on 13 April 2015 pdf icon PDF 56 KB

Minutes:

Resolved: That the minutes of the meeting held on the 13 April 2015 be confirmed and signed by the chair.

5.

Procedure of Hearing pdf icon PDF 42 KB

Minutes:

Resolved: That the procedure for the conduct of the meeting be noted.

6.

Urgent Business

An item of urgent business may only be considered under this heading where, by reason of special circumstances to be recorded in the Minutes, the Chair of the meeting is of the opinion that the item should be considered at the meeting as a matter of urgency.  Wherever possible, the Chief Executive should be given advance warning of any Member’s intention to raise a matter under this heading.

Minutes:

There were no items of urgent business.

7.

Date of Next Meeting

The next meeting of the Committee will be held on 27 February 2017 at 10am in Cabinet Room D, County Hall, Preston.

Minutes:

It was noted that the next meeting of the Committee would be held on 27 February 2017 at 10am in Cabinet Room D, County Hall, Preston.

8.

Exclusion of Press and Public

The Committee is asked to consider whether, under Section 100A(4) of the Local Government Act, 1972, it considers that the public should be excluded from the meeting during consideration of the following items of business on the grounds that there would be a likely disclosure of exempt information as defined in the appropriate paragraph of Part 1 of Schedule 12A to the Local Government Act, 1972, as indicated against the heading to the item.

Minutes:

Resolved: That the press and members of the public be excluded from the meeting during consideration of the following item of business on the grounds that there would be a likely disclosure of exempt information as defined in the appropriate paragraph of Part 1 of Schedule 12A to the Local Government Act, 1972, indicated against the heading to the item.  It was considered that in all the circumstances the public interest in maintaining the exemption outweighed the public interest in disclosing the information.

9.

Mr W NoWcard

(Not for Publication – Exempt information as defined in Paragraphs (1) and (2) of Part 1 of Schedule 12A to the Local Government Act, 1972.  It is considered that in all the circumstances of the case the public interest in maintaining the exemption outweighs the public interests in disclosing the information).

 

Additional documents:

Minutes:

(Exempt information as defined in Paragraph 1 of Part 1 of Schedule 12A to the Local Government Act 1972.  It was considered that in all circumstances of the case the public interest in maintaining the exemption outweighed the public interest in disclosing the information).

 

The meeting considered a complaint concerning a matter relating to the provision of NoWcard procedure for replacement card charges and the subsequent complaints process.

 

The complainant attended the meeting to present the complaint.  The Committee considered very carefully the points raised by the complainant in the correspondence submitted by him together with other documentation provided, which had also been copied to the complainant.  The Committee also considered responses from officers of the County Council, who attended the meeting.

 

Resolved: That;

  i.  That the complaint be partially upheld.

  ii.  A recommendation be submitted to the Head of Service responsible for the Complaints Team that a review of the practices of the Team takes place to ensure more effective investigation of complaints

  iii.  That the reasons for this decision, as discussed and agreed at the meeting be conveyed to the complainant in writing.