Issue details

Welfare Rights Service - Consultation Outcome

At the Cabinet meeting on 3 December 2018, as part of the Money Matters 2018/19 Position - Quarter 2 report, Cabinet agreed to undertake public consultation on a number of Service Challenge savings. This included a proposal to reduce the budget of the Welfare Rights Service to achieve a saving of £340,000, together with an associated proposal for the Customer Access Service to reduce their staffing budget to achieve a saving of £40,000, giving a total saving of £380,000 per annum.


This report outlines the results from public consultation (Appendix 'A' refers), in the context of wider policy developments and equality analysis, ensuring that Cabinet is provided with appropriate information when considering the proposal as outlined above, together with a revised proposal of delivering a reduced capacity Welfare Rights service and managing access, to achieve an estimated saving of £101,250 per annum, which forms the basis of the recommendation to Cabinet.


This is deemed to be a Key Decision and the provisions of Standing Order C19 have been complied with.


Decision type: Key

Reason Key: Significant effect in 2 or more electoral divisions;

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Notice of proposed decision first published: 10/07/2019

Anticipated restriction: Part I  -

Decision due: 8 Aug 2019 by Cabinet

Lead member: Cabinet Member for Health and Wellbeing

Lead director: Executive Director of Adult Services and Health & Wellbeing

Contact: Clare Platt Email:


Agenda items