Decision details

Statutory Social Care Annual Report for 2019/20 - Complaints and Customer Feedback

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Purpose:

Lancashire County Council has a legal obligation to publish a complaints and customer feedback report on social care statutory complaints on an annual basis. There are two statutory procedures, both different: one for children and young people's social care complaints and one for adult social care complaints.  The report is therefore divided into separate sections for both adult and children and young people's services. 

 

The Statutory Social Care annual report on complaints and customer feedback is set out at Appendix 'A'.

Decision:

The Cabinet approved the recommendation(s) as set out in the report.

Divisions Affected: (All Divisions);

Contact: Angela Esslinger Email: angela.esslinger@lancashire.gov.uk Tel: 01772 533950.

Date of decision: 03/12/2020

Effective from: 09/12/2020