Decision Maker: Pension Fund Committee
Decision status: Recommendations Approved
Is Key decision?: No
An update on administration performance for
2024/25 Q2 (1st July 2024 to 30th September 2024) plus other
administration matters to note and consider.
Exempt information as defined in Paragraph 3 of Part 1 of Schedule 12A of the Local Government Act 1972. It was considered that in all the circumstances of the case the public interest in maintaining the exemption outweighed the public interest in disclosing the information.
Ms J Darbyshire, Managing Director at Local Pensions Partnership Administration Ltd (LPPA), presented a detailed update report on the performance of the pension administration service for Q2 (July to September 2024) and answered questions from Committee members.
Resolved: That the Committee:
1. Note the update on service performance set out in the report presented which indicates that Service Level Agreements have been met, together with the inclusion of new data relating to member's experience at retirement, customer satisfaction and helpdesk survey results, and the positive trend of member complaints.
2. Note areas that require further action, specifically the County Council's end-to-end retirement process and disclosure reporting to comply with the regulatory requirements, as set out in the report presented and the retirement action plan.
3. Note the developments regarding the government plan to launch a Pension Dashboard, as set out in Appendix 'D' to the report presented. including activity by LPPA and Fund Officers to ensure compliance with the connection deadline, and the responsibilities that ultimately rest with the Committee.
Divisions Affected: N/A;
Contact: Catherine Hunt Email: catherine.hunt2@lancashire.gov.uk.
Report author: Catherine Hunt
Date of decision: 06/12/2024
Decided at meeting: 06/12/2024 - Pension Fund Committee
Accompanying Documents: