The Council has a legal obligation to publish
a complaints and customer feedback report on social care statutory
complaints on an annual basis. There are two statutory procedures,
both different: one for CYP social care complaints and one for
adult social care complaints.
This report covers a review of the operation of the complaints
process and the learning from social care complaints between 1
April 2017 and 31 March 2018.
Decision type: Non-key
Decision status: Recommendations Approved
Divisions affected: (All Divisions);
Anticipated restriction: Part I -
Decision due: 4 Oct 2018 by Cabinet Committee on Performance Improvement
Contact: Angela Esslinger Email: angela.esslinger@lancashire.gov.uk Tel: 01772 533950, Paul Bond Email: paul.bond@lancashire.gov.uk Tel: 01772 534676.