Issue details

Statutory Social Care Annual Report for 2017/18

The Council has a legal obligation to publish a complaints and customer feedback report on social care statutory complaints on an annual basis. There are two statutory procedures, both different: one for CYP social care complaints and one for adult social care complaints.
This report covers a review of the operation of the complaints process and the learning from social care complaints between 1 April 2017 and 31 March 2018.

Decision type: Non-key

Decision status: Recommendations Approved

Divisions affected: (All Divisions);

Anticipated restriction: Part I  -

Decision due: 4 Oct 2018 by Cabinet Committee on Performance Improvement

Contact: Angela Esslinger Email: Tel: 01772 533950, Paul Bond Email: Tel: 01772 534676.


Agenda items


  • Statutory Social Care Annual report for 2017/18