Lancashire County Council has a legal obligation to publish a complaints and customer feedback report on social care statutory complaints on an annual basis. There are two statutory procedures, both different: one for children and young people's social care complaints and one for adult social care complaints. The report is therefore divided into separate sections for both adult and children and young people's services.
The Statutory Social Care annual report on complaints and customer feedback is set out at Appendix 'A'.
Decision type: Non-key
Decision status: Recommendations Approved
Divisions affected: (All Divisions);
Notice of proposed decision first published: 03/12/2020
Anticipated restriction: Part I -
Decision due: 3 Dec 2020 by Cabinet
Lead member: Cabinet Member for Adult Services, Cabinet Member for Children, Young People and Schools
Lead director: Director of Corporate Services
Contact: Angela Esslinger Email: angela.esslinger@lancashire.gov.uk Tel: 01772 533950.