Decision details

(Exempt information as defined in Paragraph 1 of Part 1 of Schedule 12A to the Local Government Act 1972.  It was considered that in all circumstances of the case the public interest in maintaining the exemption outweighed the public interest in disclosing the information).

The meeting considered a complaint concerning a matter relating to the provision of NoWcard procedure for replacement card charges and the subsequent complaints process.

The complainant attended the meeting to present the complaint.  The Committee considered very carefully the points raised by the complainant in the correspondence submitted by him together with other documentation provided, which had also been copied to the complainant.  The Committee also considered responses from officers of the County Council, who attended the meeting.

Resolved: That;

  i.  That the complaint be partially upheld.

  ii.  A recommendation be submitted to the Head of Service responsible for the Complaints Team that a review of the practices of the Team takes place to ensure more effective investigation of complaints

  iii.  That the reasons for this decision, as discussed and agreed at the meeting be conveyed to the complainant in writing.