Adult Social Care Complaints and Representations Annual Report 2012/13
Decision Maker: Cabinet Member for Adult and Community Services
Decision status: Recommendations Approved
Is Key decision?: No
Purpose:
The production of the Annual Complaints and Representations Report is a longstanding statutory requirement. It contains statistical information, analysis and learning for the organisation in relation to adult social care complaints, comments and compliments received from 1 April 2012 to 31 March 2013.
Decision:
County Councillor Tony Martin, the Cabinet Member for Adult and Community Services:
(i) Noted and approved the Adult Social Care Complaints and Representations Annual Report 2012/13 and the associated learning from complaints for the past year;
(ii) Noted that the Annual Report will be considered at a meeting of the Health Scrutiny Committee on 3 December 2013.
Divisions Affected: (All Divisions);
Contact: Angela Esslinger Email: angela.esslinger@lancashire.gov.uk Tel: 01772 533950.
Date of decision: 12/11/2013
Effective from: 16/11/2013
Accompanying Documents:
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