Issue - meetings
Welfare Rights Service - Consultation Outcome
Meeting: 08/08/2019 - Cabinet (Item 14)
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Cabinet considered a report, following public consultation, on a proposal to reduce the budget of the Welfare Rights Service to achieve a saving of £340,000, together with an associated proposal for the Customer Access Service to reduce their staffing budget to achieve a saving of £40,000, giving a total saving of £380,000 per annum.
It was reported that, following the consultation and work with partners, a revised proposal was now presented to deliver a reduced capacity Welfare Rights service and manage access, to achieve an estimated saving of £101,250 per annum.
i. The revised proposal, as detailed in the report be approved, resulting in a total budget reduction of £101,250 per annum, comprising £61,251 per annum from the Welfare Rights Service and £40,000 per annum from the Customer Access Service.
ii. The redesign of access to the Welfare Rights Service to cease telephony demand into the Customer Access Service be approved.
iii. Officers be thanked for their work on the Equality Analysis presented as part of the report