Agenda and minutes

Corporate Complaints Committee - Monday, 13th April, 2015 10.00 am

Members of the public are welcome to attend our meetings to watch them in person at any of the venues across the County. Publicly accessible meetings held in County Hall will be webcast, which means they are available to be watched live or recorded on our website. Please see our webcasting notice here. The Committee may, in certain circumstances, resolve to hold part of the meeting in private. If this is the case, you will be required to leave the meeting.

Venue: Cabinet Room 'D' - County Hall, Preston

Contact: Jane Jackson  Tel: (01772) 533416, Email:  jane.jackson@lancashire.gov.uk

Items
No. Item

1.

Apologies

Minutes:

Apologies for absence were presented on behalf of CC Munsif Dad.

 

2.

Disclosure of Pecuniary and Non-Pecuniary Interests

Members are asked to consider any Pecuniary and Non-Pecuniary Interests they may have to disclose to the meeting in relation to matters under consideration on the Agenda.

Minutes:

None.

 

3.

Minutes of the Meeting held on 16 March 2015

Minutes:

Resolved: That the minutes of the meeting held on 16 March 2015 be confirmed as a correct record and signed by the Chair.

 

4.

Procedure of Hearing

Minutes:

Resolved: That the procedure for the conduct of the hearing be noted.

 

5.

Urgent Business

An item of urgent business may only be considered under this heading where, by reason of special circumstances to be recorded in the Minutes, the Chair of the meeting is of the opinion that the item should be considered at the meeting as a matter of urgency.  Wherever possible, the Chief Executive should be given advance warning of any Member’s intention to raise a matter under this heading.

Minutes:

There was no urgent business.

 

6.

Date of Next Meeting

The next meeting of the Committee will be held on 18 May 2015 at 10am at County Hall, Preston.

Minutes:

It was noted that the next meeting of the Committee would be held on 18 May 2015 at 10am at County Hall, Preston.

 

7.

Exclusion of Press and Public

The Committee is asked to consider whether, under Section 100A(4) of the Local Government Act, 1972, it considers that the public should be excluded from the meeting during consideration of the following items of business on the grounds that there would be a likely disclosure of exempt information as defined in the appropriate paragraph of Part 1 of Schedule 12A to the Local Government Act, 1972, as indicated against the heading to the item.

Minutes:

Resolved:  That the press and members of the public be excluded from the meeting during consideration of the following item of business on the grounds that there would be a likely disclosure of exempt information as defined in the appropriate paragraph of Part 1 of schedule 12A to the Local Government Act, 1972, indicated against the heading to the item.  It was considered that in all the circumstances the public interest in maintaining the exemption outweighed the public interest in disclosing the information.

8.

Complaint by Mr WL and Mrs JN

(Not for Publication – Exempt information as defined in Paragraph 1 of Part 1 of Schedule 12A to the Local Government Act, 1972.  It is considered that in all the circumstances of the case the public interest in maintaining the exemption outweighs the public interests in disclosing the information).

Minutes:

(Exempt information as defined in Paragraph 1 of Part 1 of Schedule 12A to the Local Government Act 1972.  It was considered that in all the circumstances of the case the public interest in maintaining the exemption outweighed the public interest in disclosing the information).

 

The meeting considered a complaint about a matter relating to the provision of an amended statement of special educational needs.

 

The Complainant attended the meeting to present the complaint. The Committee considered very carefully the points raised by the complainant in the correspondence submitted by him together with other documentation provided to it, which had also been copied to the complainant.  The Committee also considered responses from officers of the County Council, who attended the meeting.

 

Resolved: That: 

 

  i.  the complaint be upheld.

  ii.  the apologies of the committee be added to the apologies already given by the authority for the difficulties caused to the complainant

  iii.  the reasons for this decision, as discussed and agreed at the meeting, be conveyed to the complainant in writing.

9.

Complaint by Mr and Mrs R

(Not for Publication – Exempt information as defined in Paragraph 1 of Part 1 of Schedule 12A to the Local Government Act, 1972.  It is considered that in all the circumstances of the case the public interest in maintaining the exemption outweighs the public interests in disclosing the information).

 

Minutes:

(Exempt information as defined in Paragraph 1 of Part 1 of Schedule 12A to the Local Government Act 1972.  It was considered that in all the circumstances of the case the public interest in maintaining the exemption outweighed the public interest in disclosing the information).

 

The meeting considered a complaint about a matter relating to the provision of musical instrument lessons.

 

The complainant was unable to attend the meeting but said that it could go ahead in his absence.  The Committee considered very carefully the points raised by the complainant in the correspondence submitted together with other documentation provided to it, which had also been copied to the complainant.  The Committee also considered responses from an officer of the county council, who attended the meeting.

 

Resolved: That:

 

  i.  the complaint be not upheld.

  ii.  the reasons for this decision, as discussed and agreed at the meeting, be conveyed to the complainant in writing.