The production of the Annual Complaints and Representations Report is a longstanding statutory requirement. It contains statistical information, analysis and learning for the organisation in relation to adult social care complaints, comments and compliments received from 1 April 2012 to 31 March 2013.
Decision type: Non-key
Decision status: Recommendations Approved
Divisions affected: (All Divisions);
Notice of proposed decision first published: 11/11/2013
Decision due: 12 Nov 2013 by Cabinet Member for Adult and Community Services
County Councillor Tony Martin
Department: Directorate for Adult Services, Health and Wellbeing
Contact: Angela Esslinger Email: angela.esslinger@lancashire.gov.uk Tel: 01772 533950.