Lancashire County Council has a legal obligation to publish a complaints and customer feedback report on social care statutory complaints on an annual basis. There are two statutory procedures, both different: one for children and young people's social care complaints and one for adult social care complaints.
The Statutory Social Care Annual Report on Complaints and Customer Feedback is set out at Appendix 'A'. The report is divided into separate sections for both adult and children and young people's services.
Decision type: Non-key
Decision status: Recommendations Approved
Divisions affected: (All Divisions);
Notice of proposed decision first published: 01/12/2022
Anticipated restriction: Part I -
Decision due: 1 Dec 2022 by Cabinet
Lead member: Cabinet Member for Adult Social Care, Cabinet Member for Children and Families
Lead director: Director of Corporate Services
Contact: Angela Esslinger Email: angela.esslinger@lancashire.gov.uk Tel: 01772 533950.